How my 4 year silence having sufferred at the hands of Airtel made millions of consumers.
Name: K.Venugopal Menon.
DTH Consumer number 3001530231
Mobile Number +919007910731
Complaint No
" Namaste! Your Ref no. for STB issues is 32650591. Pls share Happy Code 152 with engineer once issue is resolved. For any Query pls call 9831040023 "
Dear Airtel
THESE DAYS
your GPRS IS BAD
YOUR MOBILE SERVICE IS BAD
YOUR DTH IS ROTTEN BAD. & YOU FLEECE US.
I went to buy a 40" LED FULL HDTV AT 36900(18 EMI * 2050). With that, I was getting Dish TV free. Lo Behold, only then I came to know, how much you were cheating me.
I was told by the shopkeeper.
A)Dish charges Ra 270 per month & Airtel is charging me Ra403.
B)There are 40 HD channels on Dish. Airtel has 17 as on date.
I have been telling your customer care, I shall approach TRAI AGAINST AIRTEL , for illegal charge of Ra100 everytime your engineer comes to my home, WHEN YOUR SERVICE GOES "OUT OF SERVICE"
THRICE, I have paid you Ra100 for
i)Remote does'nt work.
ii)Remote does'nt work.
iii)No Service
That is Ra300.
For last MONTH, I'm facing problem, where the DTH goes off automatically. A message appears on screen. "Please wait initialising" As far as I know, this is the problem of set top box.
I called customer care recording enclosed. on Youtube. LINK.
ME: I have been problem "Please wait initializing" . When I called last, the customer care representative told me to change the socket. I changed. Still No change.
Pallavi: Sir, Aapka set top box replace karna padega jiska aapko Ra350 dena padega(Sir, Your set top box needs to be replaced. For which You will have to pay Ra350.
Me: But The previous representative said Ra125(Increased from January 2013.
Pallavi:Sir, That Ra125 is separate. + Ra350 for STB.
Me:But BSNL, CESC, WATER DEPARTMENT , INDANE Don't charge me like this, for sending Man/replacement. Just a week back, my BSNL Landline, stopped working, I lodged a complaint on 1501. The BsNL lineman came, he did not charge a penny.
Pallavi:Sir, we charge should I book a complaint??
Me:Please do, but I am doing so under protest, will take it to TRAI.
BSNL:->> When he could not find a way to repair it, they replaced the handset for free. They did not charge ONE NAYA PAISA.ONE naya paisa. DID YOU HEAR THAT AIRTEL? I called Indane for gas leakage, thd cylinder was leaking, they did replace cylinder FOR FREE , HALF USED CYLINDER.
DEAR AIRTEL, WHY DID YOU CHARGE ME RA100. WHY MUST I PAY RA 350+125 AIRTEL? DID I NOT PAY YOU 1695 DEPOSIT, RA 403 PER MONTH?
At the time of registration, in 2009, I paid you Rs1695. This means I paid for the security deposit for set top box & Dish. The set top box & Dish are your equipment. When it fails to perform, it is your responsibility.
I also pay to you Ra403 per month for services.
If my logic is right, if you took a security deposit + a monthly fee, from me, the respinsibility, that YOUR SYSTEMS, YOUR CABLE, YOUR DISH, YOUR SET TOP BOX & YOUR DTH SERVICES WORK 247365.
IF THEY DON'T I CAN SUE YOU FOR DENIAL OF SERVICES.
Further, if your systems fail, IT IS YOUR RESPONSIBILITY TO REPAIR IT. FOR FREE NOT CHARGING ME.
AM I CLEAR AIRTEL.
ps:At the time of ending this post, luckily my DTH has started functioning automatically. That is a saving of Ra475. Anyway, AM approaching TRAI against you. You won't change.
PS:To PS: 9007910731
I had lost 300 balance on my Main Balance on 27-7-2013. My GPRS unlimited Ra198 is unlimited. I had 565 Mb at 11:45PM 27-7-2013, and 304 main balance. At 10:30 28-7-2013 my main balance Ra1 GPRS 0mb I renewed my account with Ra198 on 7--7-2013. From 7-7-2013 to 27-7-2013 usage 1435 mb. 27-7-2013 23:30 to 28-7-2013 10:30 hours usage 565 mb!!! :-)
I called Ra 100 given to me. That vanished at 12:30 :-)
I got back, Ra200(Still Ra100 remains with you) On 28th I recharged again Ra198To save my talk time from vanishing. And Lo Behold. On 6-8-2013(i.e. Anniversary date of my 7-7-2013 recharge of 198 gprs. Do you know? What was my Data Balance that time? 1.5 GB :-) And it vanished Whoosh, like the Nike symbol!!!!
Airtel, Today, I K.Venugopal Menon, have no doubt in saying, between 25th to Month end, you deduct balances from all your subscribers, to fulfil your revenue targets.
Now do you want me to upload the recording with Pallavi or you will hear the recording, which "The call is being recorded for internal purposes"??
@Venuspeak
Name: K.Venugopal Menon.
DTH Consumer number 3001530231
Mobile Number +919007910731
Complaint No
" Namaste! Your Ref no. for STB issues is 32650591. Pls share Happy Code 152 with engineer once issue is resolved. For any Query pls call 9831040023 "
Dear Airtel
THESE DAYS
your GPRS IS BAD
YOUR MOBILE SERVICE IS BAD
YOUR DTH IS ROTTEN BAD. & YOU FLEECE US.
I went to buy a 40" LED FULL HDTV AT 36900(18 EMI * 2050). With that, I was getting Dish TV free. Lo Behold, only then I came to know, how much you were cheating me.
I was told by the shopkeeper.
A)Dish charges Ra 270 per month & Airtel is charging me Ra403.
B)There are 40 HD channels on Dish. Airtel has 17 as on date.
I have been telling your customer care, I shall approach TRAI AGAINST AIRTEL , for illegal charge of Ra100 everytime your engineer comes to my home, WHEN YOUR SERVICE GOES "OUT OF SERVICE"
THRICE, I have paid you Ra100 for
i)Remote does'nt work.
ii)Remote does'nt work.
iii)No Service
That is Ra300.
For last MONTH, I'm facing problem, where the DTH goes off automatically. A message appears on screen. "Please wait initialising" As far as I know, this is the problem of set top box.
I called customer care recording enclosed. on Youtube. LINK.
ME: I have been problem "Please wait initializing" . When I called last, the customer care representative told me to change the socket. I changed. Still No change.
Pallavi: Sir, Aapka set top box replace karna padega jiska aapko Ra350 dena padega(Sir, Your set top box needs to be replaced. For which You will have to pay Ra350.
Me: But The previous representative said Ra125(Increased from January 2013.
Pallavi:Sir, That Ra125 is separate. + Ra350 for STB.
Me:But BSNL, CESC, WATER DEPARTMENT , INDANE Don't charge me like this, for sending Man/replacement. Just a week back, my BSNL Landline, stopped working, I lodged a complaint on 1501. The BsNL lineman came, he did not charge a penny.
Pallavi:Sir, we charge should I book a complaint??
Me:Please do, but I am doing so under protest, will take it to TRAI.
BSNL:->> When he could not find a way to repair it, they replaced the handset for free. They did not charge ONE NAYA PAISA.ONE naya paisa. DID YOU HEAR THAT AIRTEL? I called Indane for gas leakage, thd cylinder was leaking, they did replace cylinder FOR FREE , HALF USED CYLINDER.
DEAR AIRTEL, WHY DID YOU CHARGE ME RA100. WHY MUST I PAY RA 350+125 AIRTEL? DID I NOT PAY YOU 1695 DEPOSIT, RA 403 PER MONTH?
At the time of registration, in 2009, I paid you Rs1695. This means I paid for the security deposit for set top box & Dish. The set top box & Dish are your equipment. When it fails to perform, it is your responsibility.
I also pay to you Ra403 per month for services.
If my logic is right, if you took a security deposit + a monthly fee, from me, the respinsibility, that YOUR SYSTEMS, YOUR CABLE, YOUR DISH, YOUR SET TOP BOX & YOUR DTH SERVICES WORK 247365.
IF THEY DON'T I CAN SUE YOU FOR DENIAL OF SERVICES.
Further, if your systems fail, IT IS YOUR RESPONSIBILITY TO REPAIR IT. FOR FREE NOT CHARGING ME.
AM I CLEAR AIRTEL.
ps:At the time of ending this post, luckily my DTH has started functioning automatically. That is a saving of Ra475. Anyway, AM approaching TRAI against you. You won't change.
PS:To PS: 9007910731
I had lost 300 balance on my Main Balance on 27-7-2013. My GPRS unlimited Ra198 is unlimited. I had 565 Mb at 11:45PM 27-7-2013, and 304 main balance. At 10:30 28-7-2013 my main balance Ra1 GPRS 0mb I renewed my account with Ra198 on 7--7-2013. From 7-7-2013 to 27-7-2013 usage 1435 mb. 27-7-2013 23:30 to 28-7-2013 10:30 hours usage 565 mb!!! :-)
I called Ra 100 given to me. That vanished at 12:30 :-)
I got back, Ra200(Still Ra100 remains with you) On 28th I recharged again Ra198To save my talk time from vanishing. And Lo Behold. On 6-8-2013(i.e. Anniversary date of my 7-7-2013 recharge of 198 gprs. Do you know? What was my Data Balance that time? 1.5 GB :-) And it vanished Whoosh, like the Nike symbol!!!!
Airtel, Today, I K.Venugopal Menon, have no doubt in saying, between 25th to Month end, you deduct balances from all your subscribers, to fulfil your revenue targets.
Now do you want me to upload the recording with Pallavi or you will hear the recording, which "The call is being recorded for internal purposes"??
@Venuspeak
