In Response to The Cover Story by Forbes
And the Response from Ashish Sinha HERE
And letter by Sachin Bansal CEO , Flipkart, to The Editor, Forbes, Indrajit Gupta and his response
Please read post script Thank You.
My immediate response
"A Customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work.He is the purpose of it. He is not an outsider in our business. He is a part of it.
We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so."
We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so."
By Mohandas Karamchand Gandhi
And the first quote I heard from my Late Dad at the age of 6
"When Custom comes through the door
Service goes out of the window "
and its result
"When personal responsibility goes out the window, problems come in through the front door"
