Thursday, October 2, 2014

VenuG Presents: The Bhagvata Gita as a lesson to Customer Care. A tip to a young protégé.

This post was tagged to me on Facebook. By a young 18 year old protégé, who is a budding chartered accountant, as well as a great singer.
Abir Satsangi
9 hrs ·
Making a million legally has always been difficult.
Making a million illegally a little easier.

Keeping a million when you have made it perhaps is the most difficult .

K Venugopal Menon uncle
Suggests human psychology .

I am strongly of the view that besides doing CA and learning everything in commerce and business , there is a dire need for us to study the human thinking which can vary from General to particular .
It is through this analysis that you cater to your clients , surge forward in the quest for new clients which therefore leads to growth , expansion and diversification along with increased profitability , efficiency and consumer - clientele satisfaction.

Some might argue that this analysis comes with experience , my argument says that our generation is too ambitious to wait for years to pass by and gain experience.
Instead it's better to do your study on consumer requirement and thinking , and gain experience along the way .

Am I on the right track ?
Unlike·Comment·Share·Stop Notifications
You and 9 others like this."

My reply was as under
K Venugopal Menon
Absolutely Son.
I advise, you buy a copy of Bhagvata Gita.
Keep it at your bedside.
Read a page a day.
Its pretty cheap.
You find it at Gita Press stalls , both at CST & Mumbai Central or
Read & ReRead the section, where Lord Krishna sermons Arjuna,
When Arjuna gets confused, that, he was killing his own brothers.
Get a poster, or get these Sloka painted and frame it, post it exactly in front of your office seat,
कर्मण्ये वाधिकारस्ते
मा फलेशु कदा च  न्
Verse 47.2
The Bhagvata Gita 

meaning of Sloka
Karmanye Vadhikaraste
Ma faleshu kadachana

Verse 47
The Bhagvata Gita
As you said,
Keeping those millions is difficult,
Sometimes, to safeguard those millions,
You have to step back a little,
Let business go,
Because trust me,
Only he keeps millions,
Who takes the right path.
Gandhi ji once said,

 "A Customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work.He is the purpose of it. He is not an outsider in our business. He is a part of it.
We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so."
Mohandas Karamchand Gandhi.
A) Knowledge
B) Use of knowledge.
C) Sometimes you know , that though ethically, you're acting wrong, but, legally, you're using a law loophole(Here is where Krishna Sermon comes into picture. What's your Karma? To serve your client, not the governments. To serve the client, you have to save him maximum tax . If form that, you use the legal loophole, knowing fully well, on equity, your act is wrong, you're following your Dharma, & performing your Karma) Do not feel guilty at all.
4) Going for new clients... I have an advise here, look, unless your existing clients are fully satisfied, your acquiring new clients is injustice towards your existing clients. Your new customers, must come through your existing clients ONLY... If you approach new clients, I'm sure pretty sure this maxim will come into force "When custom comes through the door, service goes out of the window.
Gita and relevance to Customer service.
Exercise caution on your utterances.
One sentence from Draupadi
"Andhey ka beta Andha "
Created Mahabharata War & destruction & deaths.
Give whatever you have to your customer.
1 grain of boiled rice, offer red by Draupadi, to Durvasa muni, brought a burp.
Be faithful to friends.
Karna & Duryodhana.
Protect women in distress.
Krishna protecting Draupadi during cheerharan.
Slow reading of The Mahabharat will give you loads of lessons on Life & Customer Service.
Remember, there are no festivals in India, related to The Mahabharata, but many related to The Ramayana.
Because Mahabharata is life.
We celebrate life, by living it.
Also recommended read
My other post on customer service
"Forbes, Flipkart, Customer Service & VC Funding"
Happy Navratri, Durga Puja & Vijaya Dashmi.

Shubho Bijoya.

Friday, September 19, 2014

VenuG Presents: AliBABA Black Ship,, have you any wool? Yes Sir Yes Sir, More than Amazon, eBay & Flipkart you fool.

Jack Ma, 50, CEO, Alibaba Group,
BABA, premieres today,
With the biggest IPO in Stock Markets History.
At $68, it is priced, much higher,
Than IPOs of Facebook & Twitter combined.
Sells more than, Amazon & eBay's combined online retail sales!!!

AliBABA's Black Ship
By VenuG.

AliBABA Black Ship,
Have you any wool?
Yes Sir,Ma'am,
 Three Ships Full,
More than Amazon,
More than eBay,
Deep discounted than Flipkart,
Better than Amway!!!

Work in progress,
To be continued...
Will be finished,
Before the opening bell,

VenuG Presents: An Open Letter, to Facebook, Mark Zuckerberg, Sheryl Sandberg & Chris Cox. UI Felt like writing,

Facebook buddy Susmita Srivastava, a verySherryfic wordsmith, poet and art aficionado, wrote this brilliant piece of a Facebook status :
I quote

No fires did ignite her pen
Nor set the page aflame
And all that stared back from the screen
Looked clichéd, trite and lame.
And yet she laughed in deep delight
And shattered several glasses,
Six “brilliants”, thirty seven likes,
Had poured in from the masses.
“How do you do it?” “Marvellous!”
They cried , and shared her status.
Who needs the Muse, when so much love
Awaits all verbal flatus."

Immediately my brain went into a tailspin. As Sushmita, had used adjectives, as reactions to Facebook post, I did not want to use them 
This is how, I reacted.
U & I need to Share the Frame via UI.
A suggestion to Facebook Product designers, to include Frame
In UX & UI, when we share a post.

Friday, 19th September, 2014.
You have left no adverbs for me,
my excuses are lame,
Hear Ye, #Facebook powers that be,
You didn't design no frames!
Dudes Nick Felton & Joey Flynn,
Hey! How could you be so mean?
Wouldn't it have been so wonderful,
If #UI had frame on the screen?
Hey UI designers at Menlo Park,
Will you please pull your socks?
Ms Sheryl Sandberg, will you pass on,
This poem to Dear Chris Cox?
If you are careful enough,
to show me, that you care,
please listen to this Fb buff,
Let me add frames, when I SHARE!!!
Dear Facebook guys at Hyderabad,
How can you be so bad?
I'm throwing a challenge, in your face,
To redesign MySpace.

Peple referred to here

Mark Zuckerberg.
Sheryl Sandberg.
Chris Cox.
Nick Felton.
Joey Flynn.

Mark Zuckerberg, CEO & Founder, Facebook.

Sheryl Sandberg, COO Facebook.

Chris Cox, Product Designer, Facebook.

Nicholas Felton with Aaron Swartz.
Nick Felton, designed the new Facebook Timeline & UI & Layout.

Joey Flynn, along with Nick Felton, designed New Timeline + UI
Also made the Slingshot App for Facebook.
Pictures, used from
Wikipedia & Business Insider.
I do not own the pictures.

Thursday, September 18, 2014

VenuG Presents: The Best Design Courses in the World, Graphic, Product, Animation, Video.

A survey, was conducted by Business Insider dot com, in 2012, which rated the 25 of the top design schools across the world, using the following methodology:
I Quote
" 633 respondents to the survey, 87.8% said they studied or participated in a college-level design program. Most of the respondents were either art directors (26.9%) or product designers (30.3%). The vast majority of respondents (76.6%) said skills and knowledge were the most
valuable asset their respective design programs offered. We ranked the schools by a simple metric: What percentage of respondents ranked the schools somewhat valuable, valuable, or extremely valuable?"

There's a debate going on at my home, between me & my wife , about whether we should send
our Son, Dhruv(17) to US(My view MIT Media Labs/Rhodes) or NID, Paldi, Ahmedabad, (which is a common meeting point between Dhruv, Me & also importantly, Dhruv's Mom(And my Wife) in that order, from Least to Most Important(Me, Dhruv & MOM!!!) to pursue, in his words, "ONLY & ONLY ANIMATION DESIGN" Not, Graphic, Not, Film, Not, Video JUST ANIMATION DESIGN!!!!" 

NID Ahmedabad, 4  Year course, in Graphics, Video & Animation Design,
A 4 Year Course at MIT Media Labs, Massachusetts
 I'm of the opinion, as the kid, is more interested, in Animation, AND ONLY ANIMATION,
He must pursue ONLY MIT Media Labs/Or Rhodes Island School of Design(RISD), AND NOT NID , Paldi, Ahmedabad.
Here's why.
I started by purely googling
" Top Design Institutes of the World"
 I get this wonderful, well researched & feedback from real alumni & graphic & animation or Media firms. It gives annual intake, rates them, gives focal area. Why it is good, and who are the famous alumnus.  Well, I don't give Alumnus, that much importance,
as I give to Faculty, Research & Teaching.

PS: This link, is of 2012, in 2014 edition, NID, Paldi, Ahmedabad,(at No 11) is among world's top 25!!! In fact, when, it is about product design,(industrial ) or graphic design(logo & static images) NID(IN MY OPINION) is among, the world's Top 10. Here is the list.

My view, design schools, can be categorized for the following

1. Graphic Image(Static Picture not digital, but its print quality)
2. Logo Design(Neither Graphic, Nor Digital, but just the Logo, & non verbal signage)
3. Video Design(not films OK!!!, Video, is used for Television, and it has close ups, Films have close ups, panned image)
4.Film Design(Do not join Design Schools for Films, join Film Schools, like FTII)
5. Product Design(Say Maruti OMNI, Ferrari, MacBook PC Monitor, Batmobile, iPod, Rs2 Coin, All Out Mosquito Liquid Repellent)
6. Textile Design(Join Fashion Institutes for the same say NIFT, Gandhinagar/Kolkata)
7. Animation Design Animation is 1

26 Best Design Schools in India Sorted on Rank

26 Best Design Schools in India Sorted on Total Intake(seats)
In Descending Order Higher to Lower

26 Best Design Schools in India Sorted on Year of Establishment
In Ascending Order Older to Newer

I will now categorize design schools as per area of speciality.
Design School Websites

Say Georgia Institute of Technology is known for Architechture, NIFT, Kolkata, for Knitwear & Leather, NIFT Delhi, for Fashion Design & Graphic Design, NIFT, Bangalore for accesory, NIFT, Gandhinagar for Jewellery & Textile Design, NIFT Mumbai, for Graphic & Fashion Communication,
NID Ahmedabad for Product, Animation & Graphic, Furniture Design, JJ School of Art & MS University, Vadodara, for Art.

If it is for an artiste, I would send him/her to London, Rhode Island, Or Pratt, if photographer, to NIFT Delhi, NID, Ahmedabad or Carnegie Mellon University School of Design, RISD or Pratt, For Logo Design, to Stanford 'D' School!!  


Rhode Island School of Design
Massachusettes Institute of Technology Media Lab MIT
University of Cincinnati (College of Design, Architecture, Art and Planning)
Carnegie Mellon University School of Design
Parsons The New School for Design
Pratt Institute
Royal College of Art
D School: Institute of Design at Stanford University
Carnegie Mellon Human Computer Interaction Institute
Art Center College of Design
Rochester Institute of Technology College of Imaging Arts and Sciences
School of Visual Arts—New York City
Savannah College of Art and Design
Cranbrook Academy of Art
Cooper Union
New York University Tisch School of the Arts
Copenhagen Institute of Interaction Design
California College of the Arts
University of California at Berkeley School of Information
University of Illinois at Chicago School of Art and Design
UCLA Design Media Arts
Institute of Design (Chicago)
Aaolto Universitry School Of Arts Design and Architecture
Georgia Institute of Technology
Hong Kong Polytechnic University

To be coninued........ Loading :)



AFDIndia is the pioneer in this field, recomended for Kochi & Delhi Centres.

For Kolkata
For South Kolkata OPUS Opus on Facebook 
For North Kolkata Prime



If you can shift in 9th Standard to Ahmedabad, or send your kid to Ahmedabad,
BRDS (BHANWAR RATHORE DESIGN STUDIO) is the best institute for NID entrance, mind you, in GDPD (UG Level) there are just 120 seats) i.e 15 seats in each of the 8 fields, Animation & Film, Graphic, Film & Video, Furniture, Ceramic & Glass, Product, Textile,
total aspirants are approximately 30000. So the ratio is 120:30000 or 1:250.
In IIT-JEE the ratio is 6000:300000 or 1:50!!! In other words, NID Entrance is tougher than IIT-JEE or Indian Civil Services examination. Plus, there are some pretty serious aspirants.
IMHO, every year, around 600 SERIOUS CONTENDERS, TAKE NID DAT(Design Aptitude test) & Studio Test, with 100% PREPARATION. So, as NIFT has 2100 seats{[(at 15 centres) including 330 in F.Tech or Fashion Technology(production)] } :30000 aspirants it at 1:14.74 is a much easier ball game.

For Kolkata
For South Kolkata OPUS Opus on Facebook 
For North Kolkata Prime


Saturday, August 23, 2014

VenuG Presents : Khachedu Rap, Autobiography of Havaldar Khachedu Singh Tokas, Head Constable, Delhi Police, Belt No 420, Mobile Number 09 420 420 420

#VenuSong #Humour in Haryanvi Khachedu Rap.
For a #StandUp Act. :)

Who is Havaldar Khachedu Singh Tokas

This is his Autobiography
It Came from Here....
Here is my Act

Khachedu Rap
हिँदी में समझ आवेगा साळों...
अर्रे साळों मेरी बात
जरा ध्याण से सुणजो
गा र्या मैं जो गाणा
ईश्या खचेडू रेप यो
सारी दिल्ली के
खोमचे, ठेले, ट्रक या बस,
मन्ने ज़ाणें याऱों
इस नाम से
खचेडू सिंग टोक्कस!
सुण जो...
खचेडू रैप यो
सुण जो
खचेडू रैप यो
ओ या...
तू ज़ाणता नहीँ कै
कौण स्सै म्हारा बाप
उणका नाम से म्हिंद्दर टोत्कस
स्सै मुनीरका का साब..
म्हारे गाँव की खज़ाण सिंग
ल्याया तैराकी मे कप्प,
र्रै सारे जाट्टों में
ज़ाणा जाए
म्हारा टोक्कस खप्प!
ओ या
सुण जो
खचेडू रैप यो
आँहा आँहा
म्हारा वल्द जी
ज़ाणा जाए
मान्नेसर का बाण
म्हारा भाई रजत टोक्कस
पृथ्वी राज चौहाण
म्हारे गाम का स्यूँ मै जी
अक ही कट पीस
अरेरै दिल्ली पुलिस मैं
म्हारी बैळ्ट ४२०
सुण जो
रेरै र्रै
खचेडू रैप
सारी खप का
गाँम मै जाट्टों का
मै ही हीरो
काम पड्डे तो एस एम एस <हैल्प>
सैण्ड टू +९१ ९ ४२० ४२० ४२०
सारी दिल्ली पुलिस मे
मै ही ईक बँदा
म्हारेरै एरिये मैं
हो णा सक्कै
गोरख धँधा
भाग जाए देख कर
चोर डाक्कू गुण्डा
जब्ब देख्या मन्ने
धुम्मात्ते हुऐ पुलिस का डँडा
रै हाँज्जी
सुण जो
सार्ये गाणज्जी
खचेडू रैप
म्हारा दफ्तर ना गाड्डी
ना जी कुर्सी-टेब्बळ
काम रोड मास्ट्री
औदा हैड काँस्टेबल
चीहूँ ना ३०३,
पिस्टल या कट्टा
खाली लट्ठ चलाके तोडूँ
देसी दारू का भट्टा.
म्हारी माँ को नाम
श्रीमती तस्बीरी
जिस्णे बचपन माईँ
खिल्यायो मन्ने
दूध घी पणजीरी
सुण जो
खचेडू रैप
आवै गाँम सै
गुड, चणा घी गन्ना
म्हारी मसल बॉड्डी
देख डरे तेजिँदर खन्ना
डॉन, नेता, माफिया
डरे मुझसै बावळी-बूच
देख म्हारै गोरे मुँह
पै काळी बड्डी मूँछ
ज्जे बात
सुण जो
जै गँगनाथ
खचेडू रैप यो
सारे एन सी आर से आँवे
मन्ने ढेर एश टी डी काल
म्हँ ना डरूँ आए डीक्टर शीला
अरविँद या लोकपाल
म्हारा ईलाक्का धौळा कुआँ
से गुडगाँवाँ टॉल प्लाज्जा
रोज रात खाऊँ
करीम पै पनीर दो प्याज्जा
कभी काम पडे तो
मन्ने फोन बजा
थोडे पीस्से लेके
कम करवा दूँ थारी सज्जा.
सुण जो
के सुणी
खचेडू रैप.
भाया लुगाई स्यूँ
मन्ने बड्डा खतरा
जोरदार डाँट लगाए
बीको नाम सँतरा
बेट्टी सुशीला ने
महुँ ना दिलाउँ फोन-बीन
छोरा जोरावर ने खाने ना दूँ
कद्दी चाऊ-मीन
सुण जो
औ या
खचेडू रैप
ईब हो ग्या खत्तम
के पाड लेग्गा म्हारा
बावळी बूच


दिनाँक २३ अगस्त, सन २०१४